Best customer service award goes to...

Amps, Cabs, Effects, Pickups, Onboard Preamps
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raybass
Posts: 330
Joined: 23 Dec 2010, 12:57

Best customer service award goes to...

Post by raybass » 06 Dec 2017, 06:04

I ordered my b| amp from George on Friday. Great deal and fast shipping.

It arrived in Melbourne Saturday morning.

After a brief plug in and play I was very underwhelmed with the sound. So I messaged Bergantino explaining what I was trying to achieve, and asked if they had any suggestions for settings etc to try and get there.

Sunday morning my phone rings. It was Holly Bergantino. She was very apologetic that I was having trouble and explained that Jim wanted to call me to get to the bottom of what was happening, but was stuck in traffic and could he call when he got home!

Sure enough, an hour or so later, the phone rings again. Now I have Jim Bergantino on the line.

He spends the next hour taking me through all the features and functions and helping me tweak the sound.

All at what is 8pm on a Saturday night his time!

Great service all round from sales to support.

Well done George and Jim.
Warwick LTD 2011 Streamer LX
Jackson Concert Series
Elixir Nanoweb
B|Amp
GK 700rb ii
Bergantino NV 412
Bergantino HD 212
Pitch black rack tuner
Line 6 G 30
Boss O/D
Vox Wah
Tech 21 Bass Boost Chorus

benhill1982
Posts: 1128
Joined: 21 Jan 2010, 14:49
Location: Warragul

Re: Best customer service award goes to...

Post by benhill1982 » 06 Dec 2017, 07:11

I was going to say George when I read the title. Top level gear, and outstanding customer service. (And super patience in answering all my gear obsessing questions...)
Sadowsky/Sandberg/Bergantino/Darkglass
TWA Great Divide 2.0
Human Gear Animato
Endangered Audio Research AD4096
Panda Midi Future Impact Mk1
Strymon Timeline/Mobius
Darkglass A/O
Boss Octaver
Fuzzrocious Clipper
Two Notes Le Preamps & Torpedo CAB

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rodl2005
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Location: Hobart TASMANIA
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Re: Best customer service award goes to...

Post by rodl2005 » 06 Dec 2017, 07:35

And did you get the sound you were looking for?
Mean & Surly

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Rocksolid
Posts: 1898
Joined: 02 Mar 2009, 17:27
Location: Prospect, South Australia

Re: Best customer service award goes to...

Post by Rocksolid » 06 Dec 2017, 08:14

He's called you from the US on a Saturday night? Wow. That's impressive.
Gear:Fender I QSC I Bergantino I Tech 21 I Zoom l Line 6 I Aguilar I Boss I Broughton l sfx l EQD l SD I TCE l MIPRO I 1964ears

Basses:Fender I Sandberg I Musicman I Sadowsky I Warmoth l Squier

Bands:Jungle Jooce, Coke 'N' Nuts, Crossfire Hurricane

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rodl2005
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Re: Best customer service award goes to...

Post by rodl2005 » 06 Dec 2017, 09:07

Jim is very helpful. Sent me an email to fix a loading problem I had with a recent firmware update. ..all on a SATURDAY night here. ..was early in the morning in USA
Unreal!
Mean & Surly

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Bill Fitzmaurice
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Joined: 16 Jan 2017, 08:25
Location: New Hampshire USA
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Re: Best customer service award goes to...

Post by Bill Fitzmaurice » 06 Dec 2017, 09:42

Larry Hartke is well known to do similar acts, and to give free replacement parts, including drivers, to users well beyond the warranty period.

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BassLine
Posts: 8026
Joined: 04 Oct 2009, 12:36
Location: Sydney

Re: Best customer service award goes to...

Post by BassLine » 06 Dec 2017, 11:38

George is fantastic. He answered the phone on holidays for an inquiry on strings (that later led to a purchase).

Also, Matt from Saltmine Repairs is impeccable. Undersells and over-delivers, excellent communication, best in his field.

Acoustic Image products have a lifetime warranty thats fully transferable.
Basses: Fender - Rob Allen - Tobias - Duesenberg
Rigs: Jule Amps - AER - GK - Bergantino - Baer

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Aussie Mark
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Joined: 28 Oct 2008, 21:06
Location: Sydney
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Re: Best customer service award goes to...

Post by Aussie Mark » 06 Dec 2017, 12:36

Jim Demeter and Bill Nash are both good as well - they answer emails personally.

So will Kent Armstrong, but he's quite cantankerous

Rolling Stoned | The Volts | Doors Alive | Bonza | The Vinyl Beats

Basses: Nash, Fender, Ampeg, Cataldo, Duesenberg, Greco, Ibanez
Rig: Fender, Ampeg, PJB

Endorsing artist: Fender; Cave Passive Pedals

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raybass
Posts: 330
Joined: 23 Dec 2010, 12:57

Re: Best customer service award goes to...

Post by raybass » 06 Dec 2017, 15:38

Rocksolid wrote:
06 Dec 2017, 08:14
He's called you from the US on a Saturday night? Wow. That's impressive.
Yup.. Couldn't believe it myself.
Warwick LTD 2011 Streamer LX
Jackson Concert Series
Elixir Nanoweb
B|Amp
GK 700rb ii
Bergantino NV 412
Bergantino HD 212
Pitch black rack tuner
Line 6 G 30
Boss O/D
Vox Wah
Tech 21 Bass Boost Chorus

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raybass
Posts: 330
Joined: 23 Dec 2010, 12:57

Re: Best customer service award goes to...

Post by raybass » 06 Dec 2017, 15:40

rodl2005 wrote:
06 Dec 2017, 07:35
And did you get the sound you were looking for?
I reckon I'm about 95%.... My wife said yesterday.. "it sounds like you now"....

:rolf:
Warwick LTD 2011 Streamer LX
Jackson Concert Series
Elixir Nanoweb
B|Amp
GK 700rb ii
Bergantino NV 412
Bergantino HD 212
Pitch black rack tuner
Line 6 G 30
Boss O/D
Vox Wah
Tech 21 Bass Boost Chorus

User avatar
raybass
Posts: 330
Joined: 23 Dec 2010, 12:57

Re: Best customer service award goes to...

Post by raybass » 06 Dec 2017, 16:06

benhill1982 wrote:
06 Dec 2017, 07:11
I was going to say George when I read the title. Top level gear, and outstanding customer service. (And super patience in answering all my gear obsessing questions...)
Yeah.. My first dealings with him as I bought my cabs here, but really great guy.

I've dealt with some Muppets in my time, but George is one of the good ones!
Warwick LTD 2011 Streamer LX
Jackson Concert Series
Elixir Nanoweb
B|Amp
GK 700rb ii
Bergantino NV 412
Bergantino HD 212
Pitch black rack tuner
Line 6 G 30
Boss O/D
Vox Wah
Tech 21 Bass Boost Chorus

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Wrenn
Posts: 1011
Joined: 30 Apr 2009, 23:10
Location: Sydney (Southwest)
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Re: Best customer service award goes to...

Post by Wrenn » 06 Dec 2017, 18:37

raybass wrote:
06 Dec 2017, 16:06
benhill1982 wrote:
06 Dec 2017, 07:11
I was going to say George when I read the title. Top level gear, and outstanding customer service. (And super patience in answering all my gear obsessing questions...)
Yeah.. My first dealings with him as I bought my cabs here, but really great guy.

I've dealt with some Muppets in my time, but George is one of the good ones!
I didn't know George is one of the Muppets :p
Kidding aside George's customer service is top notch, enjoy you B/amp.
Band: PLATFORM http://www.facebook.com/PlatformBandSydney
Basses: LEJ 5/24
Head: Glockenklang Blue Soul/ Cab: Schroeder 1212
Combo: Hartke Kickback KB12

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raybass
Posts: 330
Joined: 23 Dec 2010, 12:57

Re: Best customer service award goes to...

Post by raybass » 06 Dec 2017, 19:07

[/quote]

I didn't know George is one of the Muppets :p
Kidding aside George's customer service is top notch, enjoy you B/amp.
[/quote]

Yeah, he's like Fozzie or one of the other likable ones!
Warwick LTD 2011 Streamer LX
Jackson Concert Series
Elixir Nanoweb
B|Amp
GK 700rb ii
Bergantino NV 412
Bergantino HD 212
Pitch black rack tuner
Line 6 G 30
Boss O/D
Vox Wah
Tech 21 Bass Boost Chorus

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rodl2005
Posts: 4021
Joined: 31 Oct 2008, 09:04
Location: Hobart TASMANIA
Contact:

Re: Best customer service award goes to...

Post by rodl2005 » 06 Dec 2017, 21:07

Gonzo??
Mean & Surly

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raybass
Posts: 330
Joined: 23 Dec 2010, 12:57

Re: Best customer service award goes to...

Post by raybass » 06 Dec 2017, 21:10

rodl2005 wrote:
06 Dec 2017, 21:07
Gonzo??
:rolf:
Warwick LTD 2011 Streamer LX
Jackson Concert Series
Elixir Nanoweb
B|Amp
GK 700rb ii
Bergantino NV 412
Bergantino HD 212
Pitch black rack tuner
Line 6 G 30
Boss O/D
Vox Wah
Tech 21 Bass Boost Chorus

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