Great customer service from Schaller

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jcburn
Posts: 1094
Joined: 02 Mar 2009, 20:04
Location: Southern Tasmania

Great customer service from Schaller

Post by jcburn » 07 Dec 2017, 17:23

Hey everyone...just thought I'd report this here, hoping this is the create spot.
I recently emailed Schaller as I had notice the little screws and fastening bushes had wriggled free and been list on my Fender branded BML clover lites.
Not only did a rep get back to me same day, but they identified the parts and sent them to me free of charge. Received them today.
Great customer service.
'97 G&L L2000. '95 G&L L2000. Fender Frank Bello sig
Hartke LH500. Warwick Quad VI. Ashdown ABM 410 x 2
Line 6 G30. Dunlop Bass Crybaby Wah. EBS Billy Sheehan Dlx Overdrive. DSM Noisemaker OCS.
Boss ODB3. BOSS Bass EQ. Dimarzio picks.

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narcdor
Posts: 3305
Joined: 15 Apr 2011, 16:36
Location: Melbourne

Re: Great customer service from Schaller

Post by narcdor » 07 Dec 2017, 18:08

Ooh hello! Are these the ones with the black plastic? I’ve been trying to find a contact for ages for this exact issue please pm me the email or whatever? Thx!!!
B: Fender Mustangs, Narcdor Precision, Lindsey Precision, Nash Jazz, Framus Star Bass, EBMM Stingray
A: O'Neill B15 copy, Mesa Walkabout, Ampeg Repro 15, Fender Neo 15
FX: TC Electronic clip on tuner and lotsa fuzz

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jcburn
Posts: 1094
Joined: 02 Mar 2009, 20:04
Location: Southern Tasmania

Re: Great customer service from Schaller

Post by jcburn » 07 Dec 2017, 18:34

Yeah I think so mate. They clover part is metal but the main housing is a composite plastic type material. The part i lost is a little screw and washer\bush from the bottom of each unit that holds the tuner in place.
I'll pm you now, although all I did was go to the Schaller website and filled out their contact web form.
'97 G&L L2000. '95 G&L L2000. Fender Frank Bello sig
Hartke LH500. Warwick Quad VI. Ashdown ABM 410 x 2
Line 6 G30. Dunlop Bass Crybaby Wah. EBS Billy Sheehan Dlx Overdrive. DSM Noisemaker OCS.
Boss ODB3. BOSS Bass EQ. Dimarzio picks.

User avatar
narcdor
Posts: 3305
Joined: 15 Apr 2011, 16:36
Location: Melbourne

Re: Great customer service from Schaller

Post by narcdor » 07 Dec 2017, 19:01

Exactly the same screws! Funny, I tried the web form twice and nothing, that was a few years ago though. See how email goes, thanks again!
B: Fender Mustangs, Narcdor Precision, Lindsey Precision, Nash Jazz, Framus Star Bass, EBMM Stingray
A: O'Neill B15 copy, Mesa Walkabout, Ampeg Repro 15, Fender Neo 15
FX: TC Electronic clip on tuner and lotsa fuzz

User avatar
jcburn
Posts: 1094
Joined: 02 Mar 2009, 20:04
Location: Southern Tasmania

Re: Great customer service from Schaller

Post by jcburn » 07 Dec 2017, 19:29

:thumbup:
'97 G&L L2000. '95 G&L L2000. Fender Frank Bello sig
Hartke LH500. Warwick Quad VI. Ashdown ABM 410 x 2
Line 6 G30. Dunlop Bass Crybaby Wah. EBS Billy Sheehan Dlx Overdrive. DSM Noisemaker OCS.
Boss ODB3. BOSS Bass EQ. Dimarzio picks.

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